اللغة العربية
Return Policy
Effective Date: 01/10/2024
At DentalTrim, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, you may return it under the following terms and conditions. Please read this policy carefully to ensure that your return is processed smoothly.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Return Period: You have [14 days] from the date you received the product to request a return.
Condition of Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
Proof of Purchase: A receipt or proof of purchase must be provided for all returns.
Note: Some items are non-returnable, such as opened consumable products (e.g., dental materials, liquids, or personal care products), unless they are defective or damaged upon arrival.
2. Non-Returnable Items
The following items cannot be returned:
Opened or used products.
Customized or personalized products.
Perishable goods.
Products marked as final sale or non-returnable at the time of purchase.
Any item that is not in its original condition or packaging.
3. Damaged or Defective Items
If you receive a defective or damaged product, please contact us within [48 hours] of receiving the item. We will arrange for a replacement or refund once the issue is confirmed. You may be required to provide photographic evidence of the damage or defect.
4. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at [sales@dentaltrim.com] with your order number and the reason for the return.
Approval: Once your return is approved, we will provide you with return shipping instructions.
Packaging: Pack the product securely in its original packaging, along with any included accessories or documentation.
Return Shipping: You will be responsible for paying the shipping costs for returning the item unless the return is due to a defect or damage caused by DentalTrim.
Note: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within [10 business days].
Partial Refunds
In certain situations, only partial refunds are granted:
Items not returned in their original condition (e.g., damaged, used).
Items returned after the [Insert return period, e.g., 30-day] return window has expired.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Insert Email Address] with the details of your issue.
7. Late or Missing Refunds
If you haven’t received a refund after [Insert time period, e.g., 10 business days], please follow these steps:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. Processing times vary by financial institution.
If you’ve done all of the above and still have not received your refund, please contact us at [info@dentaltrim.com].
8. Return Shipping Costs
Unless the return is due to a defect or an error on our part, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included in your refund.
9. Contact Information
For any questions about this Return Policy or to initiate a return, please contact us at:
DentalTrim
Email: info@dentaltrim.com