Shipments and returns
There may be a delay in receiving your shipment due to the Corona pandemic
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with the required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
In the event that the product is received and you wish to return an acceptable reason, the customer shall bear the shipping costs to the local supplierYour package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The website manages the shipping and delivery process for the customer, and the order confirmation team will continue with the customer via mobile phone or e-mail to determine his preferred delivery method.
The customer is notified via a message to his e-mail when the order is shipped directly
All our products are delivered through approved shipping companies in the Kingdom of Saudi Arabia, in addition to direct delivery representatives, which ensures that the product reaches you in the fastest time and in safe hands.
Free shipping to most cities in the Kingdom of Saudi Arabia. As for international shipments, shipping fees include packing, packaging, and postage costs. We will provide you with a link through which you can track the shipment path online.
The shipment will be delivered within 1-3 working days, with a maximum of shipping via the site's delivery representative
The shipment will be delivered within 4-7 working days via shipping companies within the Kingdom of Saudi Arabia
Shipment will be delivered within 10-15 business days for international shipping. Please note that if the product is delayed or detained by customs, you will be notified immediately.
Your shipment may be subject to customs duties and import fees from the country from which you ordered. For the Gulf Cooperation Council countries, customs are sometimes calculated within the limits of 5% of the order value.
Your shipment will receive special attention to protect it from breakage, as the boxes are packed in a way that guarantees complete protection for the product.
If the product does not meet the specifications displayed on the site, we ask you not to receive it from the shipping officer, and you will not be charged any fees
In the event that the product is received and you want to return it for an acceptable reason, the customer shall bear the shipping costs to the local supplier
In the case of products that include a trial period, you can return it according to the trial use policy
Products that need to be refrigerated will not be returned after receiving them